An AI customer assistant for your business

Turn customer conversations into inquiries, bookings and orders.

HornostAI answers everyday questions, collects the details your team needs, and helps customers take the next step — while you focus on running your business.

Review AI-drafted replies. Take over when needed.

For businesses in any country. Free trial · no credit card required

Works with
  • Instagram
  • Messenger
  • WhatsApp
  • Telegram
  • Web widget
  • Email
  • Google Calendar
  • Business texting

Direct integrations with messaging channels, your website and the calendar. Business texting in Canada and the United States.

Examples

See what happens after the first message.

Choose a scenario. Follow the conversation. See what your team receives.

Illustrative demo · sample business and customer data

Northside Detailing Instagram
  1. Hi, can you clean the seats in my SUV?
  2. We offer interior detailing. What year and model is your SUV, and are there any stains you want us to focus on?
  3. 2020 RAV4. Coffee on the front seat.
  4. Thanks. What name and contact number should the team use to follow up with a quote?
  5. Alex. I’ll share my number.
  6. Your request is ready for the team to review. They’ll confirm the quote with you.
What your team receives

Inquiry captured

Interior detailing

2020 RAV4 · coffee stain

Next stepTeam confirms quote

More about Instagram Direct →

A live AI assistant, separate from the scripted examples above. It explains HornostAI — it is not set up for your business, and answers may vary.

Before and after

The same customers, without the night shift

What the agent takes off your hands.

By hand

  • You answer DMs at 11 pm — or in the morning, after the customer has bought elsewhere.
  • The same question about price and stock, twenty times a day.
  • You retype each order from the chat into a spreadsheet or your shop system.
  • Requests get lost between Instagram, WhatsApp, email and your website.
  • Appointments in a notebook: double bookings and forgotten clients.

With HornostAI

  • A reply within seconds, nights and weekends included.
  • The agent answers on its own, with prices and stock from your catalog.
  • The order arrives as a ready card in your workspace: items, name, contact and notes.
  • Every conversation lands in one inbox, with one customer history across channels.
  • Clients see only open slots, the booking goes straight into Google Calendar, and a reminder goes out the day before.
What it does

What the agent does

From the first question to a confirmed order or appointment.

  • Answers in every channel

    Instagram, WhatsApp, Messenger, Telegram, email and the chat on your website — and business texting in Canada and the US. One agent, one customer history. Understands voice notes and photos.

  • Sells from your catalog

    Live prices, stock and promotions. Sends product photos and can find an item from a customer’s photo. Never offers anything that isn’t in your catalog.

  • Captures orders

    Items, name, contact, delivery or pickup — a ready order card in your workspace for your team to confirm.

  • Shares how to pay

    Sends your bank details or payment instructions with the order. You confirm the payment yourself.

  • Books appointments

    Offers open slots, books and reschedules, and sends a reminder the day before. Checks your Google Calendar for busy times and adds new appointments to it.

  • Works under your control

    Hands tricky questions and complaints to you with the full conversation. Optionally, a second AI checks every reply before it goes out — or you approve drafts yourself.

You stay in control

Your business. Your rules. Your final say.

  • Add your business details

    Add your services, products, prices and answers to common questions.

  • Review AI-drafted replies

    Use approval mode to review AI-generated replies before they are sent.

  • Step into the conversation

    Take over when a customer needs your attention.

Can I move my appointment to 4 pm?
awaiting OKThe AI drafted a reply — confirm it

4:00 pm is free on Thursday. Shall I move your appointment?

“Take over” pauses the assistant in this chat; “Hand back to bot” switches it back on.
Your workspace

The conversation and the work, together.

Review customer conversations, manage bookings and orders, and adjust your assistant from one workspace.

Inbox4 open
Alex P.2m
Do you have a haircut on Saturday?
WhatsApp
Jordan T.9m
Can you clean the seats in my SUV?2
Instagram
Sam R.23m
Two black totes for pickup, please.
Messenger
Web visitor1h
Are you open on Sundays?1
Web widget
Alex P.WhatsApp · online
Do you have a haircut appointment on Saturday?
AIThere’s an opening at 11:00 am. A haircut is CAD 85. Would you like that time?
Yes, please.
AIYou’re booked for Saturday at 11:00 am.
Reply…

Sample data — pick a section

  • Dashboard

    Conversations, bookings and orders at a glance.

  • Inbox

    Every connected channel in one list. Take over a conversation and hand it back to the assistant.

  • Orders

    Order requests with items, quantities and status. Your team confirms payment.

  • Warehouse

    Products and services with prices. Add items by hand or import a file.

  • AI Brain

    The assistant’s tone, your business information and your ready answers.

  • Bookings

    Services, working hours, upcoming appointments and Google Calendar sync.

Connect the channels your customers use.

Messaging
  • Instagram
  • Messenger
  • WhatsApp
  • Telegram
Website & email
  • Website chat
  • Email beta
Calendar
  • Google Calendar
Texting · CA & US
  • Business texting

Business texting is available in Canada and the United States.

Getting started

Start with one job you want off your plate.

Three steps before the assistant talks to real customers.

  1. Tell HornostAI about your business

    Add the information customers need: services or products, prices, hours and common questions.

  2. Try a real customer scenario

    Check the answers and the next steps before you rely on the assistant.

  3. Connect a channel and stay in control

    Choose how replies are reviewed and take over when needed.

Pricing

Choose the capacity your business needs.

Start free, then choose a plan for your customer conversations.

Trial
Free

Every channel and feature for a limited trial period. No credit card required. When it ends, choose a plan to keep the assistant answering.

Start free
Starter
$48 USD / month

Every feature, every channel. For getting started.

Up to ~250 conversations a monthStart free
Pro
$173 USD / month

Every feature, plus priority support. For your busiest season.

Up to ~1000 conversations a monthStart free

A conversation is one customer chat during your monthly billing period; volumes are approximate. Hit your limit? The assistant keeps going: an extra 25% costs about a third of your plan price and is added to your next bill. Prefer a hard stop? Turn off auto top-up.

Every plan includes
  • Instagram, Messenger, WhatsApp, Telegram and website chat; email in beta
  • Inquiries, bookings with Google Calendar, and order requests
  • Approval mode, live takeover and an optional second check on every reply
  • Your services, products, prices and answers, under your control

Prices are in US dollars (USD) in every country. Plans are paid monthly in advance.

FAQ

Questions, answered

  • It answers customer questions using your business information and helps collect inquiries, book appointments or capture orders, depending on how your business is set up.

More on Instagram Direct · WhatsApp · Online booking · Business texting · Orders from chat

Give your next customer a clear next step.

See how HornostAI can handle an inquiry, an appointment or an order for a business like yours.

support@hornostai.com